Information on personal data protection

The protection of your personal data is of utmost importance to us, as we want you to feel safe with us. We process your data exclusively on the basis of legal provisions (General Data Protection Regulation – Regulation (EU) 2016/679, Data Protection Amendment Act 2018, Telecommunications Act 2003). In the following data protection information, we inform you about important aspects of data processing within the framework of our website. You can print this information and save it at any time.

The highest level of cybersecurity is implemented across the entire computer system. Computers are protected against illegal intrusions into the computer system, theft or misuse of services, destruction of data, and unauthorized modification of data or software. We ensure cybersecurity with the following measures:

  • properly installed new generation fire barrier,
  • regular verification of security incident recognition procedures,
  • regular verification of response procedures for detected incidents,
  • with appropriate awareness and education of employees,
  • with backup copies of key data stored at a remote location.

Contact details of the personal data controller

ELASTOMERI Ltd. Celje
Bežigrajska cesta 4
3000 Celje
Slovenija

Tel.: +386 3 428 28 28
E-mail: info@elastomeri.si

Protection of personal data

Personal data is any information that relates to an individual, where the individual must be an identified or identifiable natural person. We do not track visitors to our website as individuals, but rather protect their privacy anonymously and in accordance with applicable law. We store and process personal data in a central information management program. We do not share the data with third parties.

The purpose of processing personal data is to provide the best possible user experience and take into account the visitor’s wishes. We process your data based on your consent, the law, and for the conclusion and performance of contracts.

What personal data do we process?

Basic information (name, surname, address, date and place of birth, social security number, tax number, personal document number) for the purpose of delivering goods to your address. Personal information such as name and surname, address and telephone number may be provided to carriers, postal service providers, delivery services and freight forwarders for the purpose of delivering goods.

Contact information (e-mail address, telephone number, fax number, date, time and content of postal or electronic communication) for communication regarding the creation and implementation of the offer or contract.

Data about the use of our website (IP address, date and time of visit, data about pages visited, website settings, data about the Internet access point) for the purpose of analysis, which allows us to improve the content on our website and to monitor statistical trends.

Data necessary for the performance of our services and the conclusion of contracts (data on purchases of goods/services and issued invoices (basic and contact details of the individual, internal customer number, date and place of purchase, purchased products or ordered services, total amount, payment method, bank details, delivery address, invoice number and date of issue, etc.) for the purposes of fulfilling contractual obligations or exercising rights. They are also used for the purposes of negotiations when concluding a contract. Bank details are not stored, payments are made exclusively in the system of the payment service provider. The data you provide to us for the purpose of refunding money in the event of termination of the contract is processed only for this purpose.

Data on complaint resolution for the purpose of communication regarding the resolution of the complaint request. When it comes to resolving a service order for goods, we may, if necessary, forward your data to authorized distributors who perform service and to information technology service providers within the framework of software servicing and maintenance. The purpose of this is so that they can contact you for additional explanations regarding the malfunction of a device or machine, program.

Data from forms voluntarily completed by the user (e.g. within the framework of prize games, in the case of registration for events) for the purposes of organizing a specific event.

Data for our own advertising purposes (e.g. name and surname, email address, address, telephone number) from buyers of our products or services (or users based on consent) to send advertising messages about products and services from our offer. The user may at any time, free of charge and in a simple way, refuse such use of his email address (clear and visible web link in the text of the email).

The above-mentioned data is collected using cookies. A cookie is a piece of information about a user that a web browser stores on an electronic device for future use. It is information that is stored on an individual’s computer when a particular website is visited and is used to identify, track and collect specific information about internet users when they visit the same website again, such as preferences for certain pages/content or online shopping habits.

Cookies are therefore very important for ensuring a positive experience for website visitors. You can find more information about cookies at https://www.allaboutcookies.org/.

There are the following types of cookies on websites:

  • Temporary or session cookies:
    • are stored for the duration of the browsing session and are deleted at the end of the session
    • so obvezni za pravilno delovanje določenih aplikacij oz. funkcionalnosti na spletnih straneh
  • Persistent or stored cookies:
    • are used to improve user experience
    • remain in the cookie file for a longer period of time (depending on the choice made by the user in their internet browser settings)
  • First-party cookies:
    • They can be permanent or temporary. These cookies are used to store information that the website will reuse the next time the user visits that site;
  • Other cookies:
    • originate from other, partner websites (which measure traffic, for example). It involves collecting user data from different websites and using it for various purposes, from advertising and analytics to improving their products.


There is also the following division of cookies:

  • Strictly necessary cookies:
    • enable basic functions (page navigation, access to secure areas, remembering user entries in online forms, shopping cart)
    • are used to adjust settings to user preferences (how results/content are sorted)
    • The technically flawless and smooth operation of the website is impossible without these cookies.
  • Statistics cookies:
    • collect information about how websites are used. The purpose is to improve their attractiveness, content and functionality. These cookies are only used with your consent.
    • This is Google Analytics – a tool for analyzing websites (text files are stored on the visitor’s computer and enable analysis of their use of the website. It is used to evaluate the visitor’s use of the website, to compile reports on website activity and to further provide services related to the use of websites and the Internet.
    • The user can disable the storage of cookies and the recording of data generated by cookies and related to the use of the website by using the appropriate settings in their browser software. If this is disabled, the visitor may not be able to use all the functions of this website and the performance of the website may be impaired. You can change your settings in your browser: https://adssettings.google.com/.


The user’s consent is required to install cookies. When a website has a more defined relationship with the user (user account, registration, profile), obtaining consent is already included in the user registration process.

If you are a registered customer, compliance with data protection, data accuracy and data portability requirements is facilitated. By providing the above data, we enable registered users to:

  • Insight into purchase archive
  • Subsequent change of delivery address
  • Resolving complaints
  • Exchange of goods within the framework of contractual rights
  • Redeeming gift certificates
  • Redeeming refund credits
  • Payment according to the offer and issuing an invoice to the company
  • Deferred payment


We store personal data that we process on the basis of your consent or legitimate interest permanently until you revoke this consent. The user may revoke their consent to the processing of personal data at any time free of charge. It should be noted that this may require you to re-enter your data before making a new purchase. The right to revoke consent only applies to the processing of personal data that is processed on the basis of your consent, but not to the processing of data that is processed on the basis of other legal bases.

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