Return of goods

For contracts concluded through the online store, the buyer has the right to notify ELASTOMERI Ltd. within 14 days of withdrawal from the contract (no reason is required). The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods.

The buyer does not have the right to withdraw from contracts for goods:

• which was manufactured according to the consumer’s precise instructions (tailored to their personal needs),
• which, due to its nature, is not suitable for return,
• which has visible traces of use or assembly of the product (dust, hair, scratches, stains, dirt – hygiene objection),
• which is returned inseparably and mixed with other objects.

If the buyer has already received the goods and withdraws from the contract, the goods must be returned to the company undamaged and in the same quantity within 14 days of the company’s notification of his withdrawal. The buyer should return the goods or product in the original undamaged packaging to avoid reducing the refund. When returning the goods, the buyer should also include a copy of the original invoice and any other related documentation. The product packaging must be undamaged.

The buyer is liable for any diminished value of the product if the diminished value is the result of conduct that is not strictly necessary to establish the nature, properties and functioning of the goods.

The company ELASTOMERI d.o.o. will refund the payments no later than 14 days after receiving the withdrawal from the contract. The company ELASTOMERI d.o.o. reserves the right to withhold the refund of the payments received until the return of the goods has been received or until you provide proof that you have sent the goods back. The company will refund the received purchase price with the same payment method that the buyer used at the time of purchase, unless the buyer explicitly requested the use of another payment method.

The deadline for exercising the right to withdraw from the contract runs for the supply of goods from the day the buyer accepted the goods, and for the provision of services from the day the contract was concluded or the day the company fulfilled this obligation.

The buyer shall withdraw from the contract by sending an unambiguous statement of withdrawal from the contract via e-mail to info@elastomeri.si. The buyer shall be deemed to have submitted the withdrawal statement on time if it is sent within the deadline set for withdrawal from the contract.

Mailing address for returning goods:

Elastomeri Ltd. Celje
Bežigrajska cesta 4
3000 Celje